CAN IT |
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Privacy Policy |
Cookie Policy |
GDPR Data Processing Agreement
Privacy Policy
This Privacy Policy describes how CAN IT, represented by Attractsoft GmbH, registered in Germany, Registration No.: HRB 7963 KI and its affiliates ("CAN IT", "we", "our" or "us") collect, share and use information in connection with your use of our websites, applications, and services (the "Services"). This Privacy Policy (the "Privacy Policy") does not apply to information our customers may process when using our Services. We will NEVER sell your personal data We carry out all processing operations in strict compliance with European privacy laws and your personal information is always under your control. We want our services to be safe and enjoyable for you, and that is why we value your privacy. We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including:
We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or our data collection, disclosure, and use practices, please contact us at privacy@supportindeed.com.
Contact Us If you have any questions or concerns about this Privacy Policy, please feel free to email us at privacy@supportindeed.com. The data controller of your personal information is CAN IT, represented by Attractsoft GmbH. Cookie Policy
This Cookie Policy describes how CAN IT, represented by Attractsoft GmbH, registered in Germany, Registration No.: HRB 7963 KI and its affiliates ("CAN IT", "we", "our" or "us") collect, share and use information in connection with your use of our websites, applications and services (the "Services"). This Cookie Policy (the "Cookie Policy") does not apply to information our customers may process when using our Services. Like most websites, we gather certain information automatically and when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, browser plug-ins, screen resolution, window size, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be saved on your computer or device when you visit our Services. Cookies contain a small amount of information that allows our web servers to recognize you. We store information that we collect through cookies, log files, and/or empty gifs to record your preferences. We may also automatically collect information about your use of features of our Services, about the functionality of our Services, frequency of visits, and other information related to your interactions with the Services. We may track your use across different websites and services. In some countries, including countries in the European Economic Area ("EEA"), the information referenced above in this paragraph may be considered personal information under applicable data protection laws. By continuing to browse the website, you are agreeing to our use of cookies as set out by this policy. Cookies We use the following cookies on our website:
By continuing to use and browse through our services, you are agreeing to our use of cookies and other tracking technologies as described in this Cookie Policy and in our Privacy Policy. Please note that third parties (including, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies that collect non-identifying information. For example, Google provides some additional privacy options regarding its Analytics cookies at https://www.google.com/policies/privacy/partners/. How you can block cookies Almost all browsers have an option for disabling cookies, which may prevent your browser from accepting new cookies or enable selective use of cookies. Please note that, if you choose not to accept cookies, some features and the personalization of our Services may no longer work for you. You will continue to receive advertising material but it might not be tailored to your interests. Contact Us If you have any questions or concerns about this Privacy Policy, please feel free to email us at privacy@supportindeed.com. GDPR Data Processing Agreement
This Data Processing Agreement describes the requirements of the European General Data Protection Regulation (GDPR) that comes into effect on May 25, 2018. CAN IT's services offered in the European Union are GDPR compliant and this Data Processing Agreement (DPA) provides you with the necessary information of this compliance. The services offered on CAN IT subject to this DPA are provided by Attractsoft GmbH, registered in Germany, Registration No.: HRB 7963 KI. This Data Processing Agreement (DPA) is an addendum to the Terms of Services (such as Free Shared Hosting, Premium Shared Hosting, Semi-Dedicated Hosting, VPS Hosting, Certificate Services Agreement, Domain Names Registration, Domain Privacy Protection Agreement and Affiliate Terms of Services) between CAN IT and the Client. All capitalized terms not defined in this DPA shall have the meanings set forth in the Terms of Services. The client enters into this DPA on behalf of itself and, to the extent required under Data Protection Laws, in the name and on behalf of its Authorized Affiliates (defined below). The parties agree to the following:
PLEASE READ THOROUGHLY THIS DOCUMENT TO AVOID ANY MISUNDERSTANDINGS AND POTENTIAL TERMINATION OF THE SERVICE! CAN IT shall provide its Services to YOU (Customer, User) under the following Terms of Services (ToS). The ToS are intended to protect both the integrity and liability of CAN IT and the Customer. These ToS will be enforced to ensure the speed, power, performance, and reliability of our services. YOU MUST understand and agree that the Service is provided on an "AS IS" basis and that CAN IT assumes no responsibility for the timeliness, deletion, failure of the service or inability to store any Customer communications, data or personalization settings.
Terms of Services - PAID Hosting
The service that is a subject to the following agreement is distributed by CAN IT and provided by Attractsoft GmbH, registered in Germany, Registration No.: HRB 7963 KI. YOU (the Client) should be aware that by signing up for an account with CAN IT, YOU absolutely agree to position data on our servers, thus making it accessible to the wide public. Hence the Client accepts that it is beyond the power of CAN IT to restrict such access and guarantee the security of your files. YOU are completely in charge of protecting your data on CAN IT servers, which suggests that you consider carefully each and every piece of information before uploading it to your hosting account on CAN IT servers. Please avoid publishing personal data that could be easily obtained by the wide public and consequently abused online. By completing the order form and purchasing a hosting plan you agree and understand that this represents your electronic signature of this document. CAN IT PAID SERVICES:
Domain Names Registration Policy
THIS AGREEMENT HAS A PROVISION FOR ARBITRATION OF DISPUTES BETWEEN THE PARTIES. This Registration Agreement ("Agreement") sets forth the terms and conditions of your use of domain name registration and related services ("Services"). In this Agreement "you" and "your" refer to you and the registrant listed in the WHOIS contact information for the domain name. "We", "us" and "our" refer to the registrars listed at the bottom of this document, any one of which will be the registrar for your domain name and all of which share common ownership, common terms and conditions, and a shared Services infrastructure. To determine which registrar your domain name is registered with, perform a WHOIS lookup at http://www.uwhois.com. You obtain the Services through your primary service provider, with whom we have a wholesale relationship (your "Primary Service Provider"). Your relationship with your Primary Service Provider may be governed by additional terms, as you and your Primary Service Provider may agree. "We," "us" and "our" does not include your Primary Service Provider, except when specifically mentioned or unless your Primary Service Provider is one of us (i.e., if your Primary Service Provider is also one of the registrars listed at the bottom of this document).
Questions? Call sales at 1 (425) 274-4500 or visit our Help Center where you can get simple and quick product support. .US domain requirements (NEXUS) There are additional contact attributes required: 1. Nexus Category. 2. Nexus Country. 3. Application Purpose. .CA domain requirements There are additional contact attributes required: 1. Legal type. 2. Registrant of the domain (individual or company name). 3. Optional description of Registrant. 4. Trademark number. 5. Registered location of Organization. .DE domain requirements Should you seek to register a .DE second level domain name you, the registrant, must also agree to the requirements of the .DE registration terms and conditions in German (an English translation is available for the convenience of English speakers, but the terms as they are found in the original German agreement are the actual authoritative and legally binding documentation). You should be aware that the terms to register a second level domain in the .DE namespace are not strictly and finally documented. For example, fees for a second level domain registration in the .DE namespace are charged on a monthly basis. Registrars, however, may provide fee payment services which would allow you to pre-pay for longer time periods. If you pre-pay for a longer period of time, you will not be given a refund by this registrar if you decide to cancel your registration prior to the end of your pre-paid period. Also, a second level domain registration in the .DE namespace is for life, though you may cancel your registration by providing one month's notice to DENIC. If you do not cancel your registration with DENIC and you stop paying the required registration fees to this registrar, then this registrar will stop making payments to DENIC on your behalf; in this case, DENIC may attempt to bill you directly (and not through this registrar). After a certain period of non-payment, DENIC may then terminate your domain name registration, though it is not clear whether you would also be released from the obligation to pay the registration fees incurred prior to the termination by DENIC. If you stop paying the required registration fees, this registrar may, but is not required to, terminate your .DE domain name registration on your behalf. It is not clear whether these terms are spelled out for prospective .DE registrants, so you are encouraged to perform your own due diligence to your own satisfaction before making the decision to register a second level domain registration in the .DE namespace. .UK domain requirements There are additional contact attributes required which are in effect until July 1st, 2019: 1. A legal type of the Registrant must be specified. The Registrant must be a UK resident with a valid UK address. 2. The company identification number (required for Legal Types). 3. The name of the Registrant / Company (BE CAREFUL, this cannot be changed easily). Note: After July 1st, 2019, the above rules will no longer apply and anyone will be able to obtain a .UK domain name. .CO.UK domain requirements There are additional contact attributes required: 1. A legal type. 2. The company identification number (required for Legal Types). 3. The name of the Registrant / Company (BE CAREFUL, this information cannot be changed easily). .ORG.UK domain requirements There are additional contact attributes required: 1. A legal type. 2. The company identification number (required for Legal Types). 3. The name of the Registrant / Company (BE CAREFUL, this cannot be changed easily). .EU domain requirements To register a .EU domain name, you must meet one of the following requirements: 1. Undertakings having their registered office, central administration or principal place of business within the European community. 2. Organizations established within the European Community without prejudice to the application of national law. 3. Natural persons residing within the European Community. .ASIA domain requirements Anyone (person or entity) can be a registrant of .ASIA domains. In order to satisfy the .ASIA Charter Eligibility Requirement: one of the associated contacts for the domain (registrant, administrative, technical or billing contact) must be a legal entity in Asia. A legal entity may be a natural person of a juristic entity such as a corporation. There are additional contact attributes required: 1. Locality of establishment. 2. Type of Entity. 3. Form of Identity. 4. Form of Identity ID Number/Code of Reference. Your domain will become live once it has been provided to you by the registry. You may have to submit more documentary evidence or participate in an auction before you are provided the domain. .JP domain requirements Any individual, group, or organization that has a permanent postal address in Japan may apply for a 2nd level, General-use JP Domain Name (DOMAIN.JP). NO Guarantee of domain registration or successful renewal on free web hosting accounts IMPORTANT NOTICE: The Free web hosting platform is still in Development (Beta mode) and as such there are likely to be some minor defects in the system. Please note that we will do our best to provide you with decent service, however, we can NOT provide any guarantee whatsoever that we will be able to register or renew your domain successfully if you are hosted on the free web hosting platform, even if you have paid for your domain registration or renewal service. Domain Renewal Notifications and Orders Our system sends e-mail notifications 30, 15, 10, 5, 4, 3, 2, 1 days prior to the domain's expiration date. You are invited to renew your domain on time and if any TLD-specific renewal rules are applied, we include them in these e-mails. We strongly recommend that you renew your domain a minimum of 48 hours prior to its expiration date. It is very important to understand that once you submit the order, it is being processed by the payment gateway, verified by our sales representatives and finally the system is sending your domain for renewal to our partnering domain registrar. This process takes time and we encourage you to be proactive and submit your renewal order early so you are sure that the payment and renewal process will be handled on time. TLDs Details
Transfers without EPP Key .co.uk, .org.uk, .uk If you initiate the transfer with eNom first, you must submit the request to the losing registrar within one week. If initiating the request to the losing registrar first, you must initiate your transfer with eNom by either the 8th of the current month or the 8th of the following month, whichever is closest to the current date. Request Retag from the losing registrar. Transfer details 45 days rule The 45-days transfer rule says: Due to a registry restriction (not eNom or any other registrar, but the global registry) if a domain is renewed and then transferred to another registrar within the first 45 days since the renewal, the domain will not have an additional year added to the expiration date. .org 60 days restriction Due to a registry restriction (Public Interest Registry; http://www.pir.org), .org domains have a 60-day transfer restriction. If a .org domain has been transferred between registrars, the Public Interest Registry does not allow a transfer of the domain for 60 days since the date the transfer was complete. .co.uk, .org.uk, .uk 3 months rule For .co.uk, .org.uk, .uk successful transfers where the domain name has more than 3 months remaining to expiration, the domain is not renewed for two years but just transferred. If the domain is due to be renewed in 3 months or less, the domain will be renewed for 2 years. .co transfer rules - Transfers of .CO domains are not permitted within the first 60 days of registration. - Transfers of .CO domains are not permitted within 60 days of a previous transfer. - Successful transfers will result in a one-year domain name renewal. Renewal details Auto-renew=ON Certain domain names, like .EU, .DE, .BE and .JP can only be renewed via the auto-renew process. Therefore, the auto-renew should be set to 'ON' with our registrar, if you would like these domains to be renewed at all. This means, you have to pay/renew your domain in the last 30 days before its expiration date, which will set the auto-renew status to "ON" for your domain so that the registry can process the domain renewal. We need to stress that any .EU, .DE, .BE and .JP domains which are not renewed prior the expiration date, then there is a chance you will not be able to get the domain back. up to 10 years maximum renewal Domain names can be registered for a maximum of 10 years. If your domain has not yet expired, you will be able to renew it for 9 years at the most. Registration details .ca approval email When .CA domains are initially registered, CIRA sends an approval email to the registrant email contact. The domain registration is not complete until the registrant approves it via this email. While in this "pending-approval" status, the domain will not resolve or otherwise function. The domain will appear within your account, but you will not be able to fully manage it, especially at the registry level, until approved. The registrant has 7 days to approve the registration, otherwise, the registration is terminated. If the registrant needs this approval email re-sent, please open a support ticket. WHOIS details .ca The registry will no longer display the name, address, phone, fax or email address for Individual registrants. It will remain as is for Non-Individual. Change domain's WHOIS details from the DCP (Domain Control Panel)
Provisioning and Invoicing
Domain Privacy Protection Agreement
Please read this domain privacy protection agreement ("Agreement") carefully. By using the domain privacy protection services ("Services"), you agree to all the terms and conditions of this agreement. You agree that the "service providers" (defined below) may amend this agreement. You agree that all new, different or additional features that change services will automatically be subject to this agreement. You agree that service providers may change this domain privacy protection agreement without further notice. If you do not agree to be bound by this agreement and any subsequent amendments hereto, do not use, access, or continue to use the services. This Agreement is by and between WHOIS Privacy Protection, Inc., a Nevada corporation ("Backend Service Provider"), and CAN IT who makes the Services available to you ("Primary Service Provider;" Backend Service Provider and Primary Service Provider, being together referred to herein as the "Service Providers"). This Agreement sets forth the terms and conditions of Your relationship with the Service Providers and Your use of the Services. You acknowledge that You have read, understand and agree to be bound by all the terms and conditions of this Agreement for transactions entered into by: (i) You on Your behalf; (ii) anyone acting as Your agent;. You agree that You will be bound by representations made by third parties You use to obtain the Services. You further agree to abide by the terms and conditions promulgated by the Internet Corporation for Assigned Names and Numbers ("ICANN"), including the Uniform Domain Name Dispute Resolution Policy ("Dispute Resolution Policy," http://www.icann.org/dndr/udrp/policy.htm) any policy which ICANN may establish with respect to WHOIS information, and the terms and conditions of the Domain Names Terms of Services to which you agree by registering or renewing domain(s) with CAN IT.
VPS Service Agreement
This Agreement, by and between You (Hereinafter referred to as "Customer"), and AttractSoft GmbH, duly authorized and existing under the laws of Germany and EU (Registration No.: HRB 7963 KI) with its offices located at Schauenburgerstr. 116, 24118 Kiel, Germany (hereinafter referred to as "Service Provider"):
Certificate Services Agreement
This Certificate Services Agreement ("Agreement") sets forth the terms and conditions of your use of Certificate Services and related services ("Services"). This Agreement is between you, your organization (if you are entering into this Agreement on behalf of an organization), collectively referred to herein as "you" or "your" (and appropriate formatives) and the distributor CAN IT in association with AttractSoft GmbH.
For detailed information about the account/order verification process, our delivery policy, invoicing and payment restrictions please refer to our Terms Of Services - Provisioning & Invoicing. For detailed information about refunds please refer to our Terms Of Services - Refund Policy. |
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